Ambassador Program

In addition to overseeing Family Night from 4-9pm on Fridays and Saturdays, our Ambassadors are available to meet your needs through the week. Each Ambassador is a fully trained security officer with additional customer service training to meet all customer requests.

Please seek them out with any requests for assistance, or call 303-344-4192 to coordinate an ambassador to meet you within the mall!

Additional information about our Family Night Ambassadors.

Información adicional sobre los Embajadores de la noche de la familia..

The Family Night Program details are as follows:

All youths under 16 years of age who are at Town Center at Aurora after 4pm on Fridays and Saturdays must at all times be under the supervision and control of a parent or guardian who is over the age of 21.

Town Center at Aurora is a fun place to shop, eat, and spend time with friends and family but for younger shoppers the lack of adult supervision can lead to unacceptable behavior. That’s why on Friday and Saturday nights we require all youths under 16 years of age to be under the supervision of a parent or guardian. We believe such supervision will encourage positive behavior and discourage disruptive behavior. Best of all, the result will be an atmosphere that welcomes families with children of all ages, which will be comfortable and inviting for everyone.

A parent or guardian must demonstrate control of the youth(s) he or she is accompanying.

Control means that the youth(s) act in accordance with Town Center at Aurora Rules of Conduct.

A parent or guardian must be in visual contact with the youth(s) he or she is escorting. For parents or guardians who are visually impaired, supervision means that the parent or guardian is in such a position that, if he or she were not visually impaired, he or she would be in visual contact with the youth(s) he or she is escorting.

Individuals who cannot produce acceptable identification may not enter Town Center at Aurora during the times the Parental Escort Policy is in effect.

The Family Night Policy is in effect Fridays and Saturdays from 4pm until the mall’s closing.

At 4pm and periodically thereafter on Fridays and Saturdays security officers and ambassadors will walk through Town Center at Aurora common areas and ask for acceptable identification from all individuals who appear to be 21 years of age or younger.

All individuals who appear to be under 21 years of age will be asked to show a government issued photo identification card at the entrances to Town Center at Aurora.

Driver’s licenses, state identification cards, passports, and military cards are acceptable forms of identification. Town Center at Aurora employee identification cards will also be accepted.

Individuals who do not have appropriate identification or cannot establish that they are being escorted by a parent or guardian will be denied access.

To qualify as a parent or guardian a person must be 21 years of age or older.

A parent or guardian must be at least 21 years of age, but need not be a legal guardian of a child.

A parent or guardian who appears to be 21 years of age or younger will be requested to provide acceptable identification.

Young parents (those under 21) with children can escort children 6 years of age and under.

Individuals with disabilities who are 16 years of age or older and who need assistance can be assisted by an individual under 16 years of age.

For more information about the Family Night Program please call 303.344.4192.