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Team Lead

Jobs Description

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted.  Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Areas of Responsibility

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

  • Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
  • Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
  • Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
  • Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
  • Strives to achieve exceptional results with every customer and patient every time.
  • Serves as a responsible alternate store key holder.
  • Brings associate opportunities to the attention of management directly & in a timely manner.

While working in Lab, if applicable

  • Custom fits glasses & precisely places prescription in lenses.
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
  • Edges & mounts only when needed & within company guidelines.
  • Ensures finished eyewear meets optical standards & customer requirements.
  • Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
  • Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
  • Ensures approved safety programs are implemented & maintained consistently per standards.
  • Creates a safe working environment for all. Demonstrates safe work practices.
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Education / Experience Requirements

BASIC QUALIFICATIONS

  • HS diploma/GED
  • 1+ year experience
  • Strong optical & retail experience
  • Knowledge of current optical theory & merchandise
  • Strong communicator & listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem solving ability
  • Familiarity with cash register, computers & calculators
  • Leadership & training experience
  • Edging & mounting experience
  • Basic optics knowledge & optical measurement experience

 

PREFERRED QUALIFICATIONS

  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting & Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise & lens options

How to Apply

Apply online